general information

deposit

• for reservations of up to 4 days, we need a credit card to guarantee the room (for reservations of up to 4rooms). a deposit of 20 % of the total cost is payable if no credit card is available.
• for reservations of more than 5 days, a deposit of 20 % of the total cost is payable.
• in the case of a group reservation (5 rooms or more), a deposit of 25 % of the total cost is payable.

arrival and departure

• in the event of an early departure or arrival after the reserved dates, our cancellation conditions apply.
• on your arrival day, your hotel room is available from 3:30 p.m. and the alpina holdiay living flat from 4:00 p.m.
• on departure day, we ask you to vacate the room by 11:00 a.m and the alpina holiday living accommodation by 10:00 a.m.
• payment method: cash, debit card, mastercard, visa, china union
• please keep in mind that there may be a daily or weekly limit when you pay with a debit or credit card. in this case, we recommend that you pay part of the bill before your arrival or during your stay.
• overnight stay tax € 2.45 per night and person, people up to the age of 15 are exempt.
• overnight stay tax from 01.05.2025 € 3.50 per overnight stay and person, persons up to the age of 15 are exempt.
  
• mobility fee from 01.05.20205 € 0.50. persons up to the age of 15 are exempt. 
• hotel alpina registration number according to the tax law: 50422-000710-2020
• alpina holiday living registration number according to the tax law: 50422-023859-2023
• alpina holiday living zirbenstrasse registration number according to the tax law: 50512-004513-2021

bank details hotel alpina and alpina living accommodation ringstrasse

volksbank altenmarkt

• iban: AT35 4501 0321 0996 7011
• bic: VBOEATWWSAL

bank details alpina holida living accommodation zirbenstrasse

• volksbank altenmarkt
• iban: AT06 4501 0321 0996 2004
• bic: VBOEATWWSAL

cancellation conditions

cancellation by the parties to the contract - cancellation fee

• in case of a cancellation, the cancellation fees are payable according to our cancellation policy. for reservations that have been guaranteed with a credit card, the credit card will be charged with the corresponding cancellation costs. the cancellation rules vary in summer and winter. in the case of a refund of your deposit, it will be returned to you on the next payment run and within three weeks.

summer - hotel alpina - cancellation policy

• until 48 hours (3:00 p.m.) before the guest's arrival date, the accommodation can be canceled through a unilateral declaration by either party.
• up to 24 hours before the guest`s arrival date, 90% of the total package price accrues;
• 100 % of the total agreed price is payable on the day of arrival.

summer and winter - cancellation conditions alpina holiday living apartments, not applicable for a non-refundable reservation

• up to 2 weeks (14 days) before the guest`s arrival date, the accommodation contract can be canceled through a unilateral declaration by either party.
• 70 % of the total package price is payable up to 1 week before the day of arrival;
• 90 % of the total package price is payable within the last week before the day of arrival;
• 100 % of the total package price is due on the day of arrival.

winter 2024/2025 - cancellation conditions for individual bookings (up to 4 rooms) & alpina holiday living apartments, are not applicable for a non-refundable reservation

• up to 2 weeks (14 days) before the guest`s arrival date, the accommodation contract can be canceled through a unilateral declaration by either party.
• 70 % of the total package price (excluding ski pass) is payable up to 1 week before the day of arrival;
• 90 % of the total package price (excluding ski pass) is payable within the last week before the day of arrival;
• 100 % of the total package price (excluding ski pass) is due on the day of arrival.

winter 2024/2025 - cancellation conditions for group bookings (5 or more rooms), are not applicable for a non-refundable reservation

• up to 6 weeks before the guest`s arrival date, the accommodation contract can be canceled through a unilateral declaration by either party.
• 40 % of the total package price (excluding ski pass) is payable up to 1 month before the day of arrival
• 70 % of the total package price (excluding ski pass) is payable up to 2 weeks before the day of arrival;
• 90 % of the total package price (excluding ski pass) is payable within the last week before the day of arrival;
• 100 % of the total package price (excluding ski pass) is due on the day of arrival.

we recommend taking out cancellation insurance.

travel cancellation insurance

as it is always possible that something may happen before your arrival or during your stay, we offer an attractive travel cancelation insurance in conjunction with the europäische reiseversicherungs ag. in the event of illness or an accident, you are protected and save unnecessary costs. view all costs and included services by clicking on the below link:

take out travel insurance now