digital room folder from a-z

for the improved safety of our guests, we have invested in air purifiers. 

these are located

•   the lazy flamingo diner,
•   the hotel lounge,
•   the spa area,
•   the ski room and
•   the office.

the devices have a

•   proven efficacy of up to 99.9% on viruses and bacteria
•   continuous disinfection of the rooms. 

alpina sustainability 

sustainability is on everyone's lips, and for us at the hotel alpina it means a series of actions and pillars that we set up here. 

this basic idea and goal include the consideration of economic, health, and of course ecological aspects.

alpina moments - foto point

capture your favorite Alpina moments at our photo point on the balcony on the 

1st floor. The breathtaking mountain landscape invites you to take unique pictures.

alpina (reading) moments

create your Hotel Alpina (reading) moments, and we invite you to take a book with you. 

You are welcome to put the book you have read back in its place.

we are climate-neutral - because it is important for us (alpina sustainability)

our partners climate partners have been working on the climate neutrality of companies in Europe for years. using their method, we have calculated the co2 emissions of our hotel for the past few years. we offset the amount with the help of climate partners by actively participating in climate protection projects in peru, the congo and austria.

We present the procedure in detail here.

we are proud to be the first in obertauern. we look forward to many imitators, here or elsewhere. together we can do it, let's start right away!

arrival and departure  

your room is available from 3:30 p.m. and we kindly ask you to vacate the room by 11:00 a.m. on the day of departure. 

we are happy to store your luggage if you want to explore Obertauern or enjoy the slopes before your final departure.

apré ski towels

if you wish to have your towels changed again after an active day, please contact reception at 900 from your room telefon.

bathrobes 

you will find bathrobes, m and xl, in the wardrobe, they are happy to be used and also happy not to leave their home, the hotel alpina.

if you like the bathrobe, you can buy a new one for €uro 65.00. Bathrobes are also available in children’s sizes 116 and 152.

we kindly ask you to leave the used bathrobes in the bathroom when you leave.

bath slippers (alpina nachhaltigkeit)

kaaita is a small slovenia company that makes modern slippers out of plastic bottles. 6 bottles are turned into a pair of slippers. 

you can also take these slippers home with you. we sell them in the size m and xl for €uro 12.00 per pair at the reception.

bath and body

you will find the pure herbs range in our bathrooms.

Enjoy the soothing combination of natural herbal extracts and the harmonious interplay of fruity-citrus aromas and delicate herbal notes. 

These and many other products are also available in our gift shop

• body lotion
• hair & body soap
• massage oil
• body peeling 
• bath salt.

cash maschine

a cash machine is located on the main street at the local Raiffeisenbank.

child care (in winter)

our child care service (starting mid-december until the beginning of april) is available in our alpina kids club from sundays to thursdays from 9:30 a.m. to 4:00 p.m. 

we are happy to organize a babysitter for your child outside these times (additional costs apply).

at lunchtime, we offer your children lunch from the in-house lazy flamingo diner 

(for a fee).

capsule coffee machine

each room has a coffee machine. during your stay, you will receive two capsules and two capsules of milk free of charge.

general doctor 

dr. aufmesser

tel: + 43 (0) 6456 7298 (winter)

tel: +43 (0) 6452 7501 (all year)

dentist

dr. fuchs in mauterndorf

tel: + 43 (0) 6472 7780

we drive four e-cars ourselves and have three salzburg ag e-charging stations in our park opposite the hotel alpina. 

you can charge your car with the app or the salzburg ag card. 

further information is available at reception.

radiation fields, from all kinds of electrical devices, have increased massively in recent years - our “modern”, networked online lifestyle is the reason for it. although the exposure of each individual is subjective and the scientific evidence is still partially controversial, the issue is omnipresent.

we have decided to set an example together with the zes vision technology and make our hotel interference-free.

radiation neutralization according to zes vision

this biotechnology was developed by an austrian physicist and a german ent doctor, and converts all biologically relevant radiation into harmless heat. the zes vision products have no external energy source.

the technology comes in chips of different sized chips, which are processed and offered in different ways. all chips are constructed identically. the antenna is on the front and the diodes, which convert the absorbed, biologically relevant radiation into heat, are on the back.

implemented in the hotel alpina

as a first step, we tested the zes-vision products in our family for four weeks in 2020. convinced by this phase, we gave the go for the big project in our hotel.

our hotel alpina was measured by an experienced radiesthesist and the measurement results were noted in our construction plans. after a few weeks of preparation, device chips were installed throughout the hotel and all beds were fitted with medi-pads, the mattress toppers with 3 device chips per pad. during the first training, our employees were introduced to the zes system so that they can answer your questions competently during your next stay at your hotel alpina.

a winter full of anticipation

so, we are curious to hear your first reactions! does the hotel feel different and does your sleep feel more restful? let us know in person or by email, we look forward to hearing from you!

in the games room (next to the bar) you will find a table football game (€1.00 per game) and darts (€1.00 per game). There is also a pool table (free of charge). This is ideal for exciting duels between friends and colleagues. 

board games are available in the hotel lounge.

you are welcome to settle your bill during your stay or on your departure.

please note that if you pay by debit or credit card, there may be a daily or weekly limit on your card. in this case, we recommend that you pay part of the bill during your stay.

hotel laundry (alpina sustainability)

in-house laundry saves electricity, co2, and resources! at hotel alpina we wash and iron everything ourselves, from your bed linen to your bathrobe, and we've been 

doing this even more efficiently since july 2020 now: with our new miele washing system, we are saving more energy - with the same or better quality!

images in the corridors 

In our corridors, an art series of digitally processed photographs are exhibited as signed canvas prints by the salzburg artist and designer Gerald Hermann.

Enjoy the art and if you are interested in purchasing one, please contact the reception for more information.

internet

there is a free wi-fi connection throughout the hotel. to activate the internet, select the public lan hotel alpina network, open an internet browser and agree to the general terms of use. we ask that you refrain from using the Internet out of consideration for other guests in the sauna area.

laundry service

washing

a laundry bag can be found in the closet. 

our housekeeping team will be happy to clean your laundry for an extra charge of €uro 20.00 per laundry bag. please leave the bag on the bed and housekeeping will take the bag away. you can also contact reception by dialing 900, and we will organize the collection for you.

your clothes will be washed within 12 hours if you hand them in by 9.00 a.m.

ironing

we give you the option of having your clothes ironed for an additional charge of 

€uro 5.00 per item of clothing. 

please contact reception on 900 and we will organize a collection. 

laundry bag

we give you the option of having your clothes ironed for an additional charge of 

€uro 5.00 per item of clothing. 

please contact reception on 900 and we will organize a collection. 

lost property

lost property will be kept at the hotel for 3 months. a postage and package fee will be charged for dispatch. alternatively, you can collect the lost item free of charge from reception.

hotel alpina is a partner of life plus. hotel alpina reflects a sporty and cozy mentality, and we personally recommend the products of lifeplus to our guests.

here you find more information.

early bird breakfast

all early risers can enjoy a small selection of pastries, butter, jam and the coffee and tea station from 7:00 a.m. you will find seating in the in the dining.room.

late riser breakfast

we offer our guests an à la carte late riser breakfast from 10:00 a.m. to 

11:00 a.m. in our dining.room if you would like to sleep in. 

afternoon snack

our snack bar provides a sweet and savory dish between 3:00 p.m. and 

4:30 p.m. in our hotel lounge (exclusive drinks). 

dinner (from the middle of december until the middle of april)

enjoy our cuisine starting at 6:30 p.m. in our dining.room and restaurant – ess.zimmer.

for families with children and anyone who likes to eat early we serve dinner during our family seating at 6:30 p.m. do you like to dine later? then we can recommend our leisure seating at 8:00 p.m. we kindly ask you to take your seats latest by 8:30 p.m. we will show you your table.

lazy flamingo diner

the american diner lazy flamingo which serves the finest american food and cool drinks to 60`s sounds is located on the ground floor of the hotel.  

massage

let our massage partner treat you to a relaxing massage in the wellness area. appointments can be booked at reception.

you can find the massage information on our website in the section massage and fitness. 

mattress

we have invested in your comfort and equipped all rooms with mattresses from elastica. these can be turned on request, as one side has a medium-firm surface and the other a firm surface.

please contact reception on 900 if you would like to have your mattress turned.

mini bar

the minibar is stocked with drinks and small snacks and is replenished daily. you will a price list on the top of the minibar. should you wish for an alternative selection please contact reception by dialing 900.

pets

your pet is welcome to join you on your holiday (a maximum of one dog per room). the cost is €uro 18.00 per pet per day. 

please note that your pets are not permitted in the ess.zimmer, the wellness area, and the superior rooms. we will be happy to set a table for you and your four-legged friend in the dining.room.

we reserve the right to charge for any additional cleaning that may be required.

pharmacy (winter)

the pharmacy is located across the road in the building called arzthaus dr. aufmesser.

postcards  

postcards can be purchased at reception and cost €uro 1.20 for a smaller card and €uro 1.50 for a big card.

postbox

letters and postcards can be turned over at reception.

stamps

we are happy to hand over your mail to the postman. 

radio

the radio channels are programmed on tv and start at 501.

reception

if you have any questions or suggestions, you can contact reception between 7:45 a.m. and 6:00 p.m. you can also reach us at 900 from the room phone.

safe

a safe is in the wardrobe. a description of the electronic safe can be found in the safe.

sanitary items

have you forgotten your toothbrush or toothpaste? you can buy small items like toothbrushes, toothpaste and more for €uro 3.50 at the reception desk.

smoking

our rooms and the hotel are non-smoking. smoking is allowed on the balcony of your room. we kindly ask you to keep the balcony door closed. Please note that if you disregard our non-smoking policy in the hotel room, we will charge you €uro 100.00 for any additional cleaning. You are also welcome to use the terrace.

ski and shoe room

please use the side entrance when wearing your ski shoes and deposit your ski and 

ski shoes in the designated ski- and shoe room, which is located on the ground floor.

sauna area and fitness area  

please wear appropriate footwear when entering the spa area. slippers are available in the wardrobe. additional kaaita slippers can be purchased in sizes m and xl for 

€uro 12.00 at the reception desk. 

alternatively, please use the blue overshoes that are provided outside the wellness area.

fitness area

the fitness area can be used without prior notice between 8:00 a.m. and 

10:00 p.m. towels can be found in the wellness area. 

sauna area

we are happy to turn on the sauna for you until 10:00 p.m. please let us know approximately 30 minutes before you wish to use the sauna facilities. 

sharing is caring - our guests all enjoy our wellness and fitness area. we thank you for limiting your visit to one hour (60 minutes). 

the luxurious marble spa made of austrian sölker natural stone is equipped with a classical finish sauna, bio sauna, bio steam bath, showers, an ice-crasher, 

and a massage, fitness, and relaxation room. 

on request, we can also activate the various sauna areas for you earlier. sauna towels are available in the wellness area.

the fitness equipment and the marble loungers in the relaxation room must be cleaned after each use. a disinfection spray can be found there.

children may only use the wellness area and fitness equipment from the age of 10 if accompanied by their parents. due to the risk of injury, we ask that children under the age of 16 only use the fitness equipment under parental supervision. 

we ask you to adjust the volume to the environment; relaxation and resting have priority.

spa towels

the cozy cuddly sauna towels are in the wellness area.

please hand in the towels after your wellness session in the designated containers.

these are for use in the hotel. thank you!

souvenirs 

we are selling souvenirs at our front desk. the display cases can be found in the fitness area and at the hotel entrance. 

stone pine products- stone pine ball and stone pine cube

would you like to test the mountain water with a stone pine taste? you can find a carafe and a stone pine ball in your room. 

the special feature is the stone pine ball which you will find on top of the carafe. the essential oils of this wood type are fragrant, produce pleasant well-being and have a verifiable influence on one’s health.

more information can be found on the leaflet or at reception.

have you enjoyed the taste of the stone pine wood energized water? or would you like a local gift with a special flair? you are welcome to buy a big carafe with a stone pine ball for €uro 52.90 at reception. 

the pure, natural stone pine oil is available in 10 ml bottles for €uro 12.90 per bottle at the reception.

if you like the benevolent smell of the stone pine wood, then we can offer you the use of a stone pine cube. the cube contains stone pine flakes, on which you put 1-2 drops of high-quality stone pine oil.

the pleasant smell improves sleep quality and slows down the heartbeat and circulation. the cube (€uro 32.90) and the stone pine ball (emblazoned with the alpina logo) are wonderful as a present or as a memory of your holiday in our house. 

the pure, natural stone pine oil can be purchased in 10ml bottles for € 12.90 per bottle at the reception.

please ask reception for more information.

tap water

did you know that fresh mountain water flows through our water pipes? try a sip and enjoy it in combination with the stone pine flavor (see stone pine products). 

tip  

we strive to offer you an excellent service during your holiday and will be happy to help you with any questions or requests.

the alpina team is happy if you appreciate this service and leave a little “thank you” tip for the staff.

we kindly ask you to give the tip to the individual staff members.

additionally, you can find tip boxes for all departments at the reception.

telephone

interne gespräche 

for internal calls, pick up the receiver and dial the desired room number as an extension.

externer anrufer 

external callers can reach you at the following telephone number:

0043 6456 7336 + room munber

emercency numbers

doctor +141

police +43 (0) 59 133 51 63

lift information: +43 (0) 6456 7386